Cookies policy

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be:

Persistent	A persistent cookie for a website exists on a users computer until a future date. For example the cookie expiry date could be set as 1 year, and each time a website is accessed over this period the website could access the cookie.
Session	A session cookie for a website only exists whilst the user is reading or navigating the website. When the user closes their web browser these cookies are usually removed.
Secure Cookie	A secure cookie can only be used via HTTPS. This ensures the cookie data is encrypted, reducing the expose to cookie theft via eavesdropping.
Third-party Cookie	First-party cookies are cookies set with the same domain (or its subdomain) as your browser's address bar, in this case https://patient.cambscommunityservices.nhs.uk Third-party cookies are cookies set with domains different from the one shown on the address bar. The web pages on the first domain may feature content from a third-party domain, e.g. an advert run by NSPCC on a YouTube video. Privacy setting options in most modern browsers allow you to block third-party tracking cookies

Cookies on this website

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

This website uses cookies for the following purposes:

Analysis - we use cookies to help us to analyse the use and performance of our website.
Website tools – cookies are necessary to allow full functionality of tools on the website, such as suggesting content after completing a quiz.

Cookies used by our service providers:

(Third party cookies)

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Google Analytics

Google Maps

We use Google Maps as part of the content on this website. Google Maps simply shows locations we have “pinned” and if you choose to interact with the map cookies may be used to help you navigate to a location you select. The only information stored from the maps is the number of map views, this information is used for the same purposes stated above.

Google's privacy policy is available at: https://www.google.com/policies/privacy/

Recite Me

We use Recite Me as an easy-read accessibility tool on this website. Recite Me will store your preferences of the different tools available as cookies. The only information stored is your usage of the different tools, this information is used for the same purposes stated above.

You can view the privacy policy for Recite Me here: https://reciteme.com/policies/privacy-policy/

Vimeo

We use Vimeo as our main video hosting provider on this website. Cookies may be used to count the number of plays, likes and video finishes. This information is anonymous and is used for measuring the usage of videos. Further cookies may also be used to remember paused states on videos, resolution of videos and volume settings. The information from these cookies is only stored on your device for your own user experience.

Vimeo's privacy policy is available at: https://vimeo.com/privacy

YouTube

We use YouTube as a secondary hosting provider on this website; however, this is always as third party content and not our own. Cookies may be used to count the number of plays, likes and video finishes. This information is anonymous and is used for measuring the usage of videos. Further cookies may also be used to remember paused states on videos, the resolution of videos and volume settings. The information from these cookies is only stored on your device for your own user experience.

YouTube's privacy policy is available at: https://www.google.com/policies/privacy/

Family and Friends Questionnaire

We use OC Meridian to securely capture and process the information you submit in the family and friends test. On the family and friends test pages, cookies may be stored as part of the functionality of the survey as part of our webpages. Answers you submit in the pages are not stored in the cookies and the only information used from these pages is their usage in line with our regular website reporting.

OC Meridian’s privacy policy is available at: https://www.oc-meridian.com/OCQ/CookiePolicy.htm?app=

Attend Anywhere Video Appointments

We use Attend Anywhere as our secure video calling software provider. Cookies may be used to measure the length of the call, location of user or type device being used. This information is anonymous and is used to ensure the video calling service is working safely and efficiently for users and clinicians alike. Further cookies may also be used to remember user preferences such as volume and resolution, but you will be asked this. The information from these cookies is only stored on your device for your own user experience.